FAQ’s

• Like New: Works and looks brand new. No visible scratches or marks.
• Very Good: Works perfectly with minimal cosmetic signs such as micro-scratches that are barely visible.
• Good: Fully functional with visible signs of use such as light scratches or small dents.

All grades come with the same high performance and warranty.

We cannot guarantee the water or dust resistance of refurbished devices, as refurbishing and component replacement may affect sealing. We advise keeping your phone away from water or dust exposure.

Some devices may include the original manufacturer box, while others come in secure MobilesWholesale packaging to ensure safe delivery.

We offer free UK delivery on all orders. Express or international delivery options may include additional charges.

Yes. You have a 30-day money-back guarantee. Simply contact sales@mobileswholesale.co.uk and return the device in its original condition.

All products come with a 12-month warranty. This covers technical or manufacturing faults but excludes accidental or liquid damage.

To return a product, email sales@mobileswholesale.co.uk with your order number. We'll guide you through the process and inspect the returned device before issuing a refund or replacement.

If your return is approved under warranty, MobilesWholesale will reimburse your shipping cost upon proof of postage.

You may return your parcel via Royal Mail, DPD, or any tracked courier service. Always keep your tracking number for reference.

All refurbished phones are shipped with battery health of at least 80%, similar to new performance levels. Some models may even include brand-new batteries.

Yes — we prioritise original manufacturer parts or high-quality OEM equivalents that meet industry standards.

Each device includes a charging cable and may come with additional accessories. Original manufacturer accessories are not guaranteed unless specified in the listing.

This message appears when non-Apple service parts (like batteries or screens) are used. Rest assured, all components installed by MobilesWholesale are 100% tested, safe, and certified.

Yes. All purchases are handled directly by MobilesWholesale or our verified UK partners, ensuring full warranty and quality control.

Only trusted refurbishment partners who meet our strict performance, testing, and sustainability criteria.

Refurbished phone prices vary based on market demand, model availability, and condition. We constantly update prices to ensure you get the best deals.

Yes, corporate and business customers receive a full VAT invoice with every purchase. Please contact us before ordering for any custom business requirements.

Yes! You can trade in your old phone and receive a discount on your next order. Email us for our trade-in valuation service.

Absolutely. We purchase select used or faulty devices. Contact sales@mobileswholesale.co.uk to get a quote.

Visit www.mobileswholesale.co.uk/login and sign in using your registered email and password.

• Track your orders in real-time
• Access your invoice history
• Save billing/shipping details
• Receive exclusive discounts and early offers

Email our support team at sales@mobileswholesale.co.uk for all extended warranty claims or questions.

The Extended Warranty gives you extra protection beyond the standard 12 months — covering faults, performance issues, and technical repairs.

Pricing depends on your device model and duration. You can view options during checkout or contact support for details.

It covers hardware malfunctions, software defects, and eligible component repairs not caused by accidental damage or misuse.

No, Extended Warranty renewal is optional. You will be contacted before the expiration date.

Visit our Sell Your Device page, enter your model details, and receive an instant quote. Once accepted, ship your device to us for inspection and payment.

We buy a wide range of smartphones, tablets, and smartwatches, including Apple, Samsung, Google, and Huawei models.

Yes. All devices undergo secure data erasure to meet GDPR standards before refurbishment or resale.