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Products & Quality

No. The products available on Mobiles Wholesale are "as good as new." These are pre-owned devices that have been carefully renewed, fully tested, and restored to look and perform like brand-new products.

Each Mobiles Wholesale device functions exactly like a new one. All are data-wiped, tested, and come with valid software licenses. Unless stated otherwise, each device has a battery capacity of at least 80% of its original power.

  • Excellent – Looks almost brand new, minimal signs of use.
  • Very Good – Light signs of use, great overall condition.
  • Good – Noticeable signs of use, but 100% functional and reliable.

While devices are fully restored to meet technical standards, certain IPxx certifications (such as water or dust resistance) may not remain valid after refurbishment. This is transparently detailed in our warranty terms.

Delivery, Warranty & Returns

Not always. To ensure safety, products may arrive in secure, neutral packaging if the original box is unavailable.

No, all delivery costs are included in the product price. Returns are also free within the EU. International deliveries may vary slightly depending on location.

Yes, every Mobiles Wholesale product includes a 30-day free trial period. You can return any product for any reason, with no return fees.

All purchases include a minimum 12-month warranty covering hardware defects such as faulty buttons, screen issues, or charging problems. Damage from accidents or negligence is not covered.

Simply follow the instructions on our Returns Page. You'll receive a prepaid label for free returns during the 30-day period.

Batteries, Parts & Accessories

All devices are tested to ensure a minimum battery capacity of 80%. If below this level, the battery is replaced during refurbishment. Most repairs use original OEM parts, but high-quality alternatives may be used where OEM parts are restricted.

Accessories may differ depending on the product, but all included items are compatible and safety-tested.

Partners & Offers

Products are sold by trusted, certified refurbishers through our secure marketplace. Mobiles Wholesale ensures only verified professionals can list products, guaranteeing safety and transparency for all purchases.

Prices may fluctuate depending on partner offers, ensuring customers always receive the most competitive deal.

Customer Accounts

Creating an account allows customers to track orders, download invoices, and communicate directly with sellers. Accounts can be created easily via the profile icon on the top-right corner of our website.

Selling Your Device

Selling your smartphone with Mobiles Wholesale is quick and eco-friendly. You'll receive a free shipping label and get paid after your device passes inspection. Accepted devices include most Apple iPhones and Android smartphones.

  • Instant payment to your bank account
  • Helps reduce e-waste and support the circular economy
  • Free returns for non-eligible devices

Customer Support

Need help with your order, warranty, or return? Our support team is here to assist you.

Still Have Questions?

Our support team is ready to help with any additional queries you may have.

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