At MobilesWholesale, we want every customer to be completely satisfied with their purchase — that's why we offer a 30-day money-back guarantee on all orders.

This policy outlines our terms and conditions for returning goods and does not affect your statutory rights under the Consumer Rights Act 2015.

Change of Mind

You must return your order within 30 days of receipt.
Please inform us by emailing sales@mobileswholesale.co.uk and include your order number.
Your item must be complete, unused, and in the same condition as when received.
You must provide a receipt or proof of purchase.
New or sealed devices must be returned with all seals or cellophane intact for a full refund.

Returning an Order

Customers are responsible for return shipping costs, which are non-refundable.
We do not provide prepaid return labels. We will email you the official MobilesWholesale return address.
We recommend using a trackable shipping service with insurance.
We must receive the item within 30 days of the original delivery date.
You can cancel a return request by emailing us at sales@mobileswholesale.co.uk.
Please share tracking details or proof of postage once dispatched.

Refunds

You'll receive an email confirming whether your refund is approved or rejected.
Approved refunds are typically processed within 5 business days, but may take up to 30 days.
Refunds are issued only to the original payment method.
It may take several additional days for the refunded amount to appear in your account.

Faulty Devices

Within 30 Days

Contact us within 7 working days at sales@mobileswholesale.co.uk.
We may ask for photographs of visible faults.
You have 30 days from receipt to return for a full refund.
We will reimburse your postage costs upon confirmation.

After 30 Days

All devices include a 12-month conditional warranty.
Battery performance is covered by a 3-month warranty.
Our support team may offer remote troubleshooting.
Refer to our Warranty Policy for details.

Special Cases

Damaged in Transit

Incorrect Goods

Notify us within 14 days if you receive the wrong product.

Resolution Options

Correct item, refund, exchange, or partial refund based on situation.

Why Shop with MobilesWholesale?

12-Month Warranty

On all devices for complete peace of mind

30-Day Guarantee

Money-back guarantee on all orders

Fast Shipping

Secure shipping across the UK

Eco-Friendly

Sustainable choices for the environment

Customer Support

Dedicated support team ready to help

Need Help With Your Return?

Our customer service team is here to assist you with any questions about our returns policy.

Email Support Call Us