Klarna Clearpay

Klarna offers flexible payment options that allow you to shop now and pay later. At Mobiles Wholesale, we're committed to making your shopping experience as smooth as possible. Below are answers to common questions about using Klarna with your purchases.

If you return an item purchased using Klarna, your payment will be adjusted automatically once we process your return. Please ensure you notify us of the return and keep your proof of postage. Klarna will update your statement and pause any payments until the return is confirmed by Mobiles Wholesale. Once the return is approved, Klarna will refund any payments made or adjust your remaining balance accordingly.

If you receive an incorrect or damaged product, please contact Mobiles Wholesale customer support immediately at sales@mobileswholesale.co.uk. Do not pay the Klarna invoice until the issue is resolved. You can also log in to your Klarna account and select "Report a problem" to pause your statement while we investigate and provide a replacement or refund.

You do not need to pay your Klarna statement until you've received your order. Please contact Mobiles Wholesale to confirm your delivery status. Meanwhile, log in to your Klarna account and choose "Report a problem" — this will pause your payment due date until your order is delivered. Klarna ensures your account remains protected during any delivery delays.

If your Klarna statement doesn't match your purchase or reflects an incorrect amount, please contact Mobiles Wholesale first to verify your order details. If the issue persists, log in to your Klarna account and reach out to Klarna Support directly through the Klarna app or website to correct your statement. Klarna will work with Mobiles Wholesale to resolve any discrepancies quickly.

If you miss your Pay in 30 Days due date, Klarna may charge a late fee or restrict future purchases using their service. It's important to contact Klarna as soon as possible to avoid penalties. We recommend logging into your Klarna account to check for reminders and ensure you make payments promptly to maintain a good payment history.

If a Pay in 3 installment payment is missed, Klarna will attempt to collect it again after a few days. If unsuccessful, Klarna may charge a late fee or report the missed payment to credit reference agencies. To avoid this, please ensure you have sufficient funds available on your selected payment method. You can manage and view upcoming payments anytime through your Klarna app.